About the client
Our client is a furniture business with a steady flow of leads for both sales and rentals. Generating leads was never the problem. Handling them was. Some leads waited or were never followed up, and by the time anyone replied, many customers had moved on.
What we did
- 1
When a lead enters the system, the first message goes out automatically. If there is no reply, follow-ups go out on a set schedule. Customers can opt out at any time, and messages stop at once.
- 2
The moment a lead shows interest, it is assigned to a salesperson. Questions about the service get an answer straight away instead of waiting.
- 3
For orders and rentals, customers answer a few guided questions. The details are collected and a case is created, so nobody has to gather the same information by hand.
- 4
An AI agent answers from the business's own knowledge, even when customers rephrase or ask what nobody planned for. It passes on anything that needs a person.
- 5
During business hours, the conversation moves to a salesperson without starting over. After hours, the system takes contact details and creates a case, so the request is waiting when the team returns.
Facing similar challenges in your CRM?
The results
This is a single implementation, so the result is not a guarantee for every business.
*Delivered as Vegacompass.
