Watch the agents work a case
What the agents do together
Call audio to text
A customer's call-center audio becomes clear, concise text, ready for review and action.
Case creation
A case is created when the customer submits a query or issue as an audio file.
Summary and sentiment
The case gets a short summary. The customer's tone is tagged positive, neutral or negative.
Similar-case recommendations
Closed cases with similar issues appear beside the open one, so agents resolve faster.
Critical-case alerts
Three or more negative-sentiment cases from one contact inside 20 days trigger an email alert to the support manager.
Resolution, confirmed
The customer gets potential solutions from your PDF documentation and confirms with a Yes or No. Yes closes the case. No routes it to an owner who solved similar cases recently.
Community portal
Public users ask questions on a portal and receive answers grounded in the PDFs you upload in Salesforce.
Support covered from intake to close
Nothing left half-handled
Automation covers each step of case management, from intake to close. Nothing waits on a human to notice.
Agents work the hard cases
Summaries, sentiment and similar-case matches let your team spend attention where it is needed.
The customer confirms
Resolution is confirmed by the customer, not assumed. Unresolved cases route to someone who solved it before.