Case studyAI Adoption

AI-Powered Portal: Automating Knowledge Management for Mangal Prabhat

Mangal Prabhat, a non-profit organization focused on educational services, aimed to enhance their internal knowledge management by leveraging AI to process departmental PDF files. The objective was to create a streamlined portal where users could query services and processes, receiving accurate search results based on the automated processing of their documents. The implementation of AI transformed their operations, improving access to key information and automating search capabilities.

Talk to a CRM expert
Case study: AI-Powered Portal: Automating Knowledge Management for Mangal Prabhat
AI Adoption

What we did

  1. 1

    Integrated AI services to process and analyze departmental PDF files for better knowledge management. A vector DB was created to manage pushing of files and generation of vector content.

  2. 2

    Developed a custom AI-powered language model to categorize and extract key information from non-profit service documents.

  3. 3

    Automated the creation of a searchable portal where users could ask questions about services and processes.

  4. 4

    Ensured that the system could handle diverse queries, providing accurate responses based on AI-processed information.

  5. 5

    Provided training and support to staff for adoption of the new knowledge management system.

Sound familiar?

Facing similar challenges in your CRM?

Talk to a CRM expert

The results

Improved search efficiency by 50%, enabling staff and users to quickly access relevant information.

Automated document processing, reducing manual effort and increasing the accuracy of information retrieval.

Enhanced knowledge accessibility, resulting in faster decision-making and streamlined service delivery.

Reduced time spent on manual searches, allowing staff to focus more on high-value tasks.

Created a scalable solution that supports future growth and expansion of the non-profit’s educational services.

*Delivered as Vegacompass.

Services used

The service behind this work.

This is a service we deliver. Follow it to see how it works on its own.

Consulting

AI Adoption

Explore this service

More outcomes like this

All case studies →
Case study: AI-Driven Automation: Enhancing Feedback Analysis for GreenAct India
AI Adoption

AI-Driven Automation: Enhancing Feedback Analysis for GreenAct India

GreenAct, a non-profit focused on green services in India, sought to improve its understanding of customer sentiments by utilizing AI to automate feedback analysis across multiple sources. The goal was to streamline the sentiment analysis process, enabling faster and more accurate insights from feedback received on cases and other channels. The integration of AI services significantly boosted operational efficiency and improved responsiveness to community needs.

Read the case study
Next step

Your story could be the next one.

Bring us your CRM problem. A 30-minute conversation with a senior consultant. No deck, no pitch, just your CRM and your revenue goals.

Talk to a CRM expertor email [email protected]
Case Study | AI-Powered Portal: Automating Knowledge Management for Mangal Prabhat