Six elements, one CRM
Each element does one job on the records you already have. Below are the six:
Sentiment Analysis
Reads case content to judge the customer's sentiment.
Summarization
Turns long case threads and records into short, usable summaries.
Audio to Text
Converts call recordings into accurate text, automatically.
Lead Scoring
Scores leads in real time, with the reason recorded on the lead.
Large Document Analysis
Pulls summaries and answers out of large files and content.
Company Evaluation
Scores a company's health against predefined global parameters.
What each element does
Sentiment Analysis
Sentiment Analysis reads case content and judges the customer's sentiment. Your team sees the mood before it replies. This means the response matches the state of the customer.
- Sentiment judged from case content
- A read on the customer before the reply
Summarization
Long case histories hide the point. Summarization condenses a case or record into a few lines your team reads before the call. This means faster context and less scrolling.
- Case and record summaries on demand
- Concise output your team can file into notes
Audio to Text
Call recordings sit unused because nobody replays them. Audio to Text converts customer calls into accurate text, automatically. Your team reads the call instead of replaying it.
- Automated conversion of call audio to text
- No replaying calls to find one answer
Lead Scoring
Every lead is scored in real time against industry parameters. The reason behind each score is recorded on the lead. That said, your team stays in charge of what happens next.
- Scores built from fields such as company, title, employee count, website and industry
- Real-time scoring as leads arrive
- The reason behind each score, on the record
Large Document Analysis
Large files answer slowly when a person has to read them. This element pulls summaries and answers out of large content and files. Your team asks. The document answers.
- Summaries and answers from large documents
- Works on your files and documents
Company Evaluation
Company Evaluation scores a company against predefined global parameters. It looks at areas such as market attractiveness, product and technology, team, and traction. The result is a health view your team can compare across accounts.
- Predefined, global evaluation parameters
- A comparable health score per company
AI where your team already works
No new tools
The elements run inside your CRM. Your team keeps its screens, and the AI comes to them.
Reasons attached
Every lead score carries its reason, recorded on the lead. Your team checks it before acting.
Less manual reading
Summaries, transcripts and document answers generally cut the reading behind each decision.