Transforming Dementia Care: A Digital Salesforce Solution for Seamless Service

Established a Salesforce-based dementia care process and case management system to handle end-to-end care and real-time tracking for each patient.

Integrated case management with patient records and caregiver information, ensuring an accessible 360-degree view of each patient’s history, progress, and care needs.

Set up a volunteer registration process using Salesforce Communities, enabling volunteers to register, view their assignments, and track their contributions.

Developed a custom event management portal built on Salesforce Community, allowing caregivers to schedule and register dementia patients for various therapeutic and social events.

Automated notifications and reminders within the system to improve volunteer engagement and event attendance, reducing manual communication efforts.

Digitized 15 critical forms previously managed on paper, automating submission and data capture through Salesforce for internal and external users.

Enhanced Salesforce workflows to automatically store form data and update patient records in real-time, reducing data entry redundancies.

Created custom dashboards and reporting tools to provide insights into volunteer activity, patient progress, and event participation rates.

Improved dementia care management efficiency by 50% through centralized case management and automated processes.

Reduced time spent on manual paperwork by digitizing 15 essential forms, supporting a green, eco-friendly organizational model.

Enhanced volunteer recruitment and engagement, with a streamlined registration process that increased volunteer participation by 30%.

Increased caregiver and patient satisfaction with a simplified, accessible event management portal, ensuring better patient engagement in therapeutic activities.

Minimized errors and improved data accuracy through automated data capture and record updates, boosting operational reliability.

Real-time insights from custom dashboards empowered the team to make data-driven decisions, improving resource allocation and overall care quality.

Reduced manual communication efforts, enabling staff to focus on high-value activities directly impacting patient care and support.