About the client
Dementia Singapore, a dedicated non-profit for dementia patient care, embarked on a digital transformation journey using Salesforce CRM to streamline its end-to-end care services. A comprehensive dementia care process and case management system was established to enable structured, real-time support for patients and caregivers. To enhance community engagement, a volunteer registration process was set up through Salesforce Communities, providing a centralized platform for volunteers to register and participate in caregiving initiatives. Additionally, an event management system was developed on a custom portal atop Salesforce Community to organize and manage dementia care programs effectively. A key aspect of the transformation was the automation and digitalization of 15 previously paper-based forms, turning them into online forms accessible to both internal and external users. This shift not only promoted operational efficiency but also aligned Dementia Singapore with a green, paperless approach to care management.
What we did
- 1
Established a Salesforce-based dementia care process and case management system to handle end-to-end care and real-time tracking for each patient.
- 2
Integrated case management with patient records and caregiver information, ensuring an accessible 360-degree view of each patient’s history, progress, and care needs.
- 3
Set up a volunteer registration process using Salesforce Communities, enabling volunteers to register, view their assignments, and track their contributions.
- 4
Developed a custom event management portal built on Salesforce Community, allowing caregivers to schedule and register dementia patients for various therapeutic and social events.
- 5
Automated notifications and reminders within the system to improve volunteer engagement and event attendance, reducing manual communication efforts.
- 6
Digitized 15 critical forms previously managed on paper, automating submission and data capture through Salesforce for internal and external users.
- 7
Enhanced Salesforce workflows to automatically store form data and update patient records in real-time, reducing data entry redundancies.
- 8
Created custom dashboards and reporting tools to provide insights into volunteer activity, patient progress, and event participation rates.
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The results
*Delivered as Vegacompass.
