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CASE STUDY

Seamless Synergy: Salesforce and ERP Integration for Fibro India

About the Client

Fibro, the India unit of a Germany-based auto parts company, sought to streamline its order tracking and pricing processes by integrating Salesforce with its ERP system. The integration enabled real-time product pricing updates from the master system, ensuring accurate quotations and efficient order management. This initiative enhanced operational efficiency and improved customer service.

Description

Fibro India aimed to improve operational efficiency and quoting accuracy by integrating Salesforce with their ERP system. The focus was on real-time pricing sync, order tracking, and eliminating manual data entry errors.

Work Details

Integrated Salesforce with Fibro's ERP system to provide end-to-end visibility for order tracking.

Enabled real-time synchronization of product pricing from the master system into Salesforce for accurate quoting.

Automated data flow between Salesforce and ERP, reducing manual input and improving data accuracy.

Developed customized dashboards and reports for better insights into sales and order management.

Benefits

Improved order tracking efficiency by 30% through seamless integration of Salesforce and ERP.

Reduced pricing errors by 25% due to real-time updates of product prices, leading to more accurate quotations.

Enhanced customer satisfaction with faster response times and accurate information on orders and pricing.

Streamlined internal workflows, allowing the sales team to focus on strategic tasks instead of manual data entry.

*Partnered with 3F Technologies.

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