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CASE STUDY

Vendor Visibility: Streamlining Case Management with FIMC's Dynamic Portal

Description

FIMC, a US-based insurance systems and management company, sought to enhance collaboration with external vendors by building a community portal. The portal allowed vendors to manage cases efficiently, improving communication and transparency. Developed end-to-end using MS Dynamics, the portal streamlined case handling and empowered vendors with greater control over their workflows.

Work Details

Created a vendor community portal to enable external users to manage and track cases.

Integrated case management features, allowing vendors to raise, update, and close cases in real time.

Designed the portal using MS Dynamics to ensure smooth case flow and secure access for external partners.

Provided training and support to ensure vendors could navigate and utilize the system effectively.

Benefits

Improved case management efficiency by 40%, giving vendors full visibility into their cases.

Increased collaboration and communication between FIMC and external vendors through streamlined processes.

Reduced response times and improved case resolution with real-time case tracking and updates.

Enhanced vendor satisfaction by providing a centralized platform for all case-related activities, reducing administrative burdens.

*Partnered with Imagene.

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