CRM CONSULTING

Deliver high-quality customer services with our CRM tools

Vegacompass, Business optimization through CRM domain & Tech knowledge

our approach

Our CRM Customer Service Strategy

In today’s fast-paced, customer-centric world, excellent service is no longer optional—it's essential. At Vegacompass, we help you deliver exceptional customer service and support by leveraging powerful CRM solutions that streamline operations, manage cases & incidents, enhance communication, and improve response times. Our specialised experience in CRM Customer Service and Support Strategy helps customers ensures that every customer interaction is handled efficiently, boosting satisfaction and loyalty.

OFFERINGS

What we offer

Service Desk & Ticketing Automation

We streamline customer service with CRM ticketing automation, assigning tickets, setting up escalations, and automating follow-ups to address queries fully.

Knowledge Management Systems

Our CRM provides service agents with a comprehensive knowledge base, enabling faster access to solutions, improved first-contact resolutions, and reduced response times

Customer Self-Service Portals

We enable self-service through CRM portals, allowing customers to resolve issues independently with instant access to FAQs, guides, and manuals.

Multichannel Support Integration

Our CRM connects all support channels—email, chat, social media, and phone—creating a unified view for consistent customer support across platforms..

Performance Analytics & Reporting

We provide real-time dashboards to track performance indicators like response times, CSAT scores, and ticket resolution, enabling data-driven service improvements.

Customer Feedback & Surveys

Our CRM captures customer feedback through automated surveys, offering insights into team performance and growth areas to meet customer expectations.

CRM Implementation for Customer Service

We implement CRM platforms like Salesforce Service Cloud, ServiceNow Service Hub and Microsoft Dynamics Customer Service customized for your service needs, providing teams efficient resolution.

case studies

Our success stories

Real stories, real success. Learn how we’ve helped businesses like yours grow and connect better with their customers. Our case studies highlight real CRM strategies that drive results and improve experiences

View all case studies

Service Simplified: Streamlining Case Management with Salesforce for SGX

Singapore Exchange (SGX) - MaxxTrader unit needed to optimize its customer support process to manage cases more efficiently and improve response times. The company faced challenges with manual workflows, leading to delays and reduced customer satisfaction due to recent acquisition. By implementing Salesforce Service Cloud with automation, SGX transformed its case management system, enhancing both productivity and customer experience.

Empowering Volunteers: Streamlining Support and Engagement for Dementia Singapore

Dementia Singapore, a leading non-profit organization dedicated to supporting individuals with dementia, needed to optimize its support-related processes and improve engagement with volunteers and members. With growing demand, the organization sought to streamline volunteer registration, automate event and member registrations, and leverage AI and analytics to enhance their impact. Through a comprehensive digital overhaul, Dementia Singapore transformed its operations, making processes more efficient and data-driven.

Insure Better: Automating Case Handling and Vendor Collaboration for FIMC US

FIMC US, a leading insurance provider, sought to enhance its case handling efficiency by automating various channels for customer support, including email, call, and SMS. Additionally, they aimed to improve collaboration with external vendor partners by developing a vendor portal. Through advanced automation and seamless collaboration, FIMC significantly improved its response times and streamlined its operations.

Talk to Our Experts

Book a session with our experts to explore customized CRM solutions for your business growth

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Hear about our work

Mr. Kiyani

Head Tabernacle Group, Tabernacle Health Group

“The technical and consulting team helped manage our healthcare program operations through mobile application seamlessly. The functionality was built to help setup end to end health program system management with data guidelines. A dedicated app to help streamline entire operations proved wonders.”

Mr. Mulla

CEO, Emmar Energy

"Thanks to this team, our team can now manage client relationships with ease. The CRM is intuitive, and their support team is always available to assist. We've saved countless hours in manual data entry!"

Mary Harrison

Former Head of Marketing-Hexagon

“Charu (CEO- Vegacompass) is a very hard-working person who can tackle any CRM problem with ease. We have worked together on several projects, and I found him a highly skilled and dedicated professional. His expertise in the field of CRM helped the company immensely. He’s also an all-around great guy to work with! I highly recommend him to anyone looking for help on their team or CRM project.”

Teddy Yip

Head of Services, DSG Group

"We struggled with volunteer data management until we partnered with Charu and team. Their CRM solution, data approach, support management optimized through Salesforce streamlined our processes and helped us manage our non profit efficiently. We've seen a 35% increase in volunteer retention and management!"

Chaitanya P

Operations Head, MaxxTrader - A Singapore Exchange firm

“With our previous CRM, we faced issues with data integration and reporting. Thutech (Now VegaCompass) team provided a seamless solution that helped us automate workflows and improve communication between departments for effective operations and sync between departments. Fantastic service!”

See Vegacompass in action

Watch our journey of delivering impactful CRM solutions that empower businesses worldwide