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CASE STUDY

Connecting users with Communities: Seamless Support and Service with Linq Systems

Description

Linq Systems, a US-based company serving K-12 education systems, needed a community portal for external users to register for programs, raise and track cases, and access knowledge articles. The portal aimed to enhance user engagement and streamline support processes. Using Salesforce Community, Linq Systems was able to build an intuitive platform, offering a seamless experience from program registration to case resolution.

Work Details

Developed a community portal allowing users to register for various Linq programs with ease.

Enabled users to raise support cases and track them end-to-end for transparency and better service.

Integrated a knowledge base with articles to help users find information about Linq services independently.

Built the portal using Salesforce Community, ensuring a robust and scalable solution for long-term use.

Benefits

Increased user engagement by 35%, offering an easy-to-navigate platform for program registrations.

Improved support response times and user satisfaction through case tracking features.

Reduced customer support load by 25% as users accessed self-service knowledge articles.

Enhanced user experience with a unified portal, consolidating registration, case management, and information access.

*Partnered with Coresolute LLC.

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