VEGA CUSTOMER SUPPORT AI: See Vega Agents automate end to end customer support management

1. Customer audio from call center into Transcription Delivers a clear, concise textual representation of the customer's initial message, facilitating efficient review and action. 2. Case Creation & Initial Processing A case is created when a customer submits a query or issue through an audio file.

5. Critical Case Alert – CTA Planning If a contact has created three or more negative sentiment cases within the last 20 days, the support manager receives an email notification for further action. 6. Customer Notification & Case Resolution Decision An email notification is sent to the contact containing potential solutions from a PDF file. The email includes Yes/No options for resolution confirmation: Yes: The case is auto-closed based on the customer’s response. No: The case is automatically assigned to a new owner who has recently resolved similar cases. 7. Enhancing Customer Support with AI-Powered Assistance The Community Portal enables public users to interact with service agents and receive accurate responses from uploaded PDFs in Salesforce, ensuring efficient and reliable support.