Vegacompass, Business optimization through CRM domain & Tech knowledge

CASE STUDY

Empowering Volunteers: Streamlining Support and Engagement for Dementia Singapore

About the Client

Dementia Singapore, formerly known as ‘Alzheimer’s Disease Association’, is Singapore’s leading Social Service Agency in specialised dementia care, caregiver support, training, consultancy, and advocacy.

Description

Dementia Singapore, a leading non-profit organization dedicated to supporting individuals with dementia, needed to optimize its support-related processes and improve engagement with volunteers and members. With growing demand, the organization sought to streamline volunteer registration, automate event and member registrations, and leverage AI and analytics to enhance their impact. Through a comprehensive digital overhaul, Dementia Singapore transformed its operations, making processes more efficient and data-driven.

Work Details

Optimized support-related processes by automating manual tasks for better resource allocation.

Developed an intuitive volunteer registration portal to simplify sign-ups and tracking of volunteer hours.

Automated event and member registration processes to reduce manual effort and ensure seamless participation.

Integrated analytics tools to track event participation, volunteer engagement, and member involvement.

Leveraged AI-driven insights to predict volunteer retention and optimize outreach for future events.

Benefits

Reduced manual effort by 50%, allowing staff to focus on direct support for individuals with dementia.

Increased volunteer sign-ups by 30% due to a more accessible and user-friendly registration portal.

Improved event and member registration accuracy by 40%, ensuring better event coordination and member engagement.

Gained deeper insights into volunteer and member trends, enabling data-driven decision-making for future outreach efforts.

Enhanced event planning with AI-powered predictions, leading to better-targeted campaigns and improved engagement rates.

*Delivered as Thutech

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