Case studyCRM - Service Strategy

Empowering Volunteers: Streamlining Support and Engagement for Dementia Singapore

Dementia Singapore, a leading non-profit organization dedicated to supporting individuals with dementia, needed to optimize its support-related processes and improve engagement with volunteers and members. With growing demand, the organization sought to streamline volunteer registration, automate event and member registrations, and leverage AI and analytics to enhance their impact. Through a comprehensive digital overhaul, Dementia Singapore transformed its operations, making processes more efficient and data-driven.

Talk to a CRM expert
Case study: Empowering Volunteers: Streamlining Support and Engagement for Dementia Singapore
CRM - Service Strategy

About the client

Dementia Singapore, formerly known as ‘Alzheimer’s Disease Association’, is Singapore’s leading Social Service Agency in specialised dementia care, caregiver support, training, consultancy, and advocacy.

What we did

  1. 1

    Optimized support-related processes by automating manual tasks for better resource allocation.

  2. 2

    Developed an intuitive volunteer registration portal to simplify sign-ups and tracking of volunteer hours.

  3. 3

    Automated event and member registration processes to reduce manual effort and ensure seamless participation.

  4. 4

    Integrated analytics tools to track event participation, volunteer engagement, and member involvement.

  5. 5

    Leveraged AI-driven insights to predict volunteer retention and optimize outreach for future events.

Sound familiar?

Facing similar challenges in your CRM?

Talk to a CRM expert

The results

Reduced manual effort by 50%, allowing staff to focus on direct support for individuals with dementia.

Increased volunteer sign-ups by 30% due to a more accessible and user-friendly registration portal.

Improved event and member registration accuracy by 40%, ensuring better event coordination and member engagement.

Gained deeper insights into volunteer and member trends, enabling data-driven decision-making for future outreach efforts.

Enhanced event planning with AI-powered predictions, leading to better-targeted campaigns and improved engagement rates.

*Delivered as Vegacompass.

Services used

The service behind this work.

This is a service we deliver. Follow it to see how it works on its own.

Consulting

CRM - Service Strategy

Explore this service

More outcomes like this

All case studies →
Case study: Service Simplified: Streamlining Case Management with Salesforce for SGX
CRM - Service Strategy

Service Simplified: Streamlining Case Management with Salesforce for SGX

Singapore Exchange (SGX) - MaxxTrader unit needed to optimize its customer support process to manage cases more efficiently and improve response times. The company faced challenges with manual workflows, leading to delays and reduced customer satisfaction due to recent acquisition. By implementing Salesforce Service Cloud with automation, SGX transformed its case management system, enhancing both productivity and customer experience.

Read the case study
Case study: Insure Better: Automating Case Handling and Vendor Collaboration for FIMC US
CRM- Service Strategy

Insure Better: Automating Case Handling and Vendor Collaboration for FIMC US

FIMC US, a leading insurance provider, sought to enhance its case handling efficiency by automating various channels for customer support, including email, call, and SMS. Additionally, they aimed to improve collaboration with external vendor partners by developing a vendor portal. Through advanced automation and seamless collaboration, FIMC significantly improved its response times and streamlined its operations.

Read the case study
Next step

Your story could be the next one.

Bring us your CRM problem. A 30-minute conversation with a senior consultant. No deck, no pitch, just your CRM and your revenue goals.

Talk to a CRM expertor email [email protected]
Case Study | Empowering Volunteers: Streamlining Support and Engagement for Dementia Singapore