About the client
Aprimo, a US-based software products company, required continuous support and maintenance of its ServiceNow platform to handle regular case management, incidents, and support operations efficiently. By implementing structured workflows and consistent maintenance, Aprimo’s support processes were optimized to ensure minimal downtime and faster issue resolution. The team focused on ServiceNow’s stability and reliability, enabling seamless management of customer cases and operational incidents. With ongoing support, Aprimo achieved improved efficiency and a robust infrastructure for handling its growing support needs.
What we did
- 1
Conducted regular audits and performance checks on ServiceNow to identify and resolve potential issues proactively.
- 2
Managed case workflows, optimizing ServiceNow’s functionality to handle high volumes of support cases and incidents.
- 3
Implemented automated notifications for priority cases, ensuring prompt response times for critical incidents.
- 4
Configured role-based access for support teams, enabling efficient case routing and ensuring sensitive information security.
- 5
Provided training and user support to Aprimo’s support team, enhancing their proficiency with ServiceNow features and best practices.
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The results
*Partnered with Coresolute LLC.
