Vegacompass, Business optimization through CRM domain & Tech knowledge

CASE STUDY

Lead Lift-Off: How Pardot Perfected a Global Logistics player Pipeline Performance!

About the Client

OSM Worldwide is a global logistics company that specializes in shipping small parcels for businesses to consumers. They offer domestic and international shipping services, and are a preferred partner of the United States Postal Service (USPS).

Description

OSM Worldwide, a leading global logistics firm, sought to streamline its marketing operations to improve lead management and customer engagement. The company was facing challenges in tracking leads, managing campaigns, and optimizing customer outreach efforts. By leveraging Salesforce Account engagement, OSM Worldwide transformed its processes, resulting in a more efficient and data-driven approach to marketing.

Work Details

Implemented Salesforce Account engagement to centralize OSM Worldwide's marketing operations.

Automated lead management processes and enhanced customer journey mapping.

Integrated CRM with Salesforce Marketing for seamless data flow and real-time lead tracking.

Developed targeted and personalized marketing campaigns to improve customer engagement.

Created custom dashboards for better visibility into marketing performance and data-driven decision-making.

Benefits

Reduced lead response times by 40%, improving overall efficiency.

Achieved a 25% increase in qualified leads through more effective campaign targeting.

Automated workflows reduced manual effort, allowing the marketing team to focus on strategic initiatives.

Improved customer engagement rates by 30% with personalised marketing content.

Enhanced marketing performance, resulting in higher ROI and better control over campaign execution.

*Partnered with Coresolute LLC.

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